easyJet: Travellers may be left facing fees if sudden ‘local lockdowns’ ruin holiday plans

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Holidays have been back on for many Britons excited to jet off to travel corridor destinations. However, sudden “local lockdown” rules could mean vacation dreams are once again shattered.

This is particularly true for travellers who had planned to go abroad with people from outside of their own household.

In many regions, such as the North East, households are now banned from spending time together in the latest round of Boris Johnson’s draconian measures.

What’s more, many of these regulations were brought in very suddenly, with changes being made from midnight of the day announcements are made.

However, it seems those with easyJet flights may be left faced with fees for cancellation or postponement if their departure is still going ahead.

An easyjet spokesperson told Express.co.uk that while amendments can be made to flights, this can only be done free of charge up to 14-days prior to departure.

The spokesperson said: “Where flights continue to operate standard terms and conditions apply however we are providing customers with the flexibility to change their flights without a change fee up to 14 days before departure.”

According to easyJet’s terms and conditions, passengers can receive a full refund for their journey if they cancel within 24 hours of booking minus a cancellation fee.

However, it adds: “If you cancel more than 24 hours after booking, we will not refund any of your fare. You may prefer to change your flight instead.”

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Customers looking to change their fare within 14 days prior to their journey will be charged £32 pls fare difference if done online of £37 plus the fare difference if done via a call centre.

Passengers can also opt to change the name on their flight if the “local lockdown” rules mean they or a member of their party can now no longer attend.

If a name change is conducted within 60 or less before travel, it will cost £50 if done online or £55 if done via the call centre.

These rules, however, only apply to flights which are still going ahead.

Express.co.uk has requested further clarification from easyJet’s spokesperson on any possible options available to customers impacted by lockdown rules.

The airline has introduced COVID-19 policy which is in place should a flight be cancelled by easyJet.

According to easyJet, passengers who booked under the new coronavirus policy can choose to switch to any other flight free of charge, claim a full voucher for the value of their ticket, or apply for reimbursement via the easyJet call centre.

Contrastingly fellow budget airline Jet2 has amended its policy to take into account customers who live in “local lockdown” areas.

As per the Jet2 website, holidaymakers who can no longer fly due to regionalised rules can rebook free of charge.

“If you’ve got a flight booked for holiday but have to self-isolate due to a localised lockdown, you can amend admin fee-free to a later date,” explains the Jet2 website.

However, it further warns that proof of address will be necessary.

“Just so you’re aware, the postcode on the booking will have to be included within the boundary of the localised lockdown,” adds Jet2.

Holidaymakers can contact the airline via telephone or online.

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