Along with other hotels and resorts in the UK, Parkdean Resorts is closed for business for now. The Resort company owns and operates 67 holiday parks across England, Scotland and Wales, and they are all closed. Express.co.uk reveals when Parkdean will be reopening.
Why are Parkdean Resorts closed?
All 67 Parkdean Resorts were closed on March 23 as a result of the coronavirus pandemic.
The Resort company made the decision in line with government guidelines to close all non-essential businesses and ‘stay at home’.
The Resorts were initially due to be closed until April 30, with the company re-launching the season on May 1.
The updated government advice on April 17 led to Parkdean extending the closure until May 15.
On May 14, Parkdean announced a further extension into July.
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When will Parkdean open again?
At present, all Parkdean Resorts are closed until July 5, 2020.
The site explains: “The health and safety of our customers, owners and people at Parkdean Resorts is a top priority.
“We are following the latest government advice and closely monitoring the situation.
“Should this change, we will contact our customers affected by the closure.”
How do I get a refund on my Parkdean trip?
The site explains exactly what the Parkdean closures mean for customers. It says: “For people due to arrive on our parks on or before the 5th July 2020, Parkdean Resorts will be offering all holidaymakers booked to travel to its parks during this time a full refund, or the option to change your booking with a holiday voucher worth the amount paid towards your original holiday booking, plus an additional 20 percent incentive (up to an additional £150).
“All facilities and all touring and camping locations remain closed.
“Access to parks will be denied to third parties and controlled as normal by our security team.
“Please do not travel to any of the parks as no holidaymakers will be admitted.”
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If you are due to travel to a Parkdean Resort in a few days, don’t worry.
The customer service team will reach out to you as soon as possible.
The site says: “If you are due to travel with us in the next few days we will be in touch with you directly.
“All affected customers are being contacted as quickly as possible in departure date order.
“If you are not due to stay with us in the coming weeks, please do not contact us.
“In the meantime, we have some fantastic holiday and short break offers available for later in 2020 and 2021.”
What if I am due to stay at a Parkdean Resort after July 5?
At present, holidays booked for July 6 onwards are set to go ahead if the government backs this nearer the time.
The site explains: “If you wish to cancel your holiday that isn’t due to start until the 6th July or later, our standard booking terms and conditions will apply.
“If you have purchased cancellation cover, you will be covered for more of the cancellation charges, dependent on the date of cancellation.”
If these Government guidelines are still the same on this date, this rule will change.
What happens if I move my Parkdean trip to later in the year and it is cancelled again?
The Parkdean Resorts FAQ page answers this question, which will be troubling many customers.
The firm says: “We understand your concern around any future bookings, but please let us reassure you that should we need to change or cancel your break you will be offered the option to move your break to an alternative date, receive a full refund of the amount paid in cash or another voucher to use against a future booking.
“If you select a holiday voucher, this voucher will be for the same value as the previous voucher you used to book this cancelled holiday.”
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