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<\/p>\nSeven in ten Brits (71%) have had a flight cancelled or delayed in the last 12 months \u2013 leaving 45% worried before they even depart for a trip that their travel will not run seamlessly.<\/p>\n
Some of the top issues holidaymakers have faced, as a result of travel disruption, include missing a connecting flight (27%), and being left out of pocket after having to book last-minute accommodation (13%).<\/p>\n
And 64% said they never received any compensation for the troubles caused \u2013 with 45% claiming they were not informed about how the issues would be resolved.<\/p>\n
In fact, 61% feel that flight cancellations or delays are not always explained properly to passengers, with 58% having struggled to find out why their plans have been thrown into turmoil \u2013 and 16% turning straight to social media, in order to bemoan the airlines.<\/p>\n
However, the poll of 1,330 holidaymakers, who have been abroad in the last year, found that 84% claim they would be more understanding when it comes to delays or cancellations, if the airlines were transparent about the issues they are encountering.<\/p>\n
It also emerged it takes a flight delay of just 64 minutes before holidaymakers start to see red.<\/p>\n
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A spokesman for IBS Software, the travel technology specialist which commissioned the study, said: \u201cNobody likes hold-ups, and this is especially true when travelling abroad \u2013 whether that\u2019s for a holiday, or a work trip.<\/p>\n
\u201cIt is understandable travellers get frustrated when they feel like their plans \u2013 which many have been looking forward to for a considerable amount of time \u2013 might be in jeopardy.<\/p>\n
\u201cBut what this research shows is a significant number would actually be content with the delay, if they were just kept in the loop more effectively.<\/p>\n
\u201cWeather, secondary delays and issues are a daily challenge, but the industry can help regain confidence from passengers by using better technology to resolve these delays in minutes, not hours, and communicating with passengers.\u201d <\/p>\n
The study, conducted via OnePoll.com, also found that at the early organising stages of a trip, 45% already worry they will incur problems with their departure time when at the airport.<\/p>\n
More than half of travellers (53%) understand weather conditions are the most common causes for troubles before take-off, and 30% put it down to staff shortages.<\/p>\n
But the knock-on impact of long waits has now caused holidaymakers to reconsider the airlines they will fly with next summer \u2013 with 18% now more likely to opt for a staycation in the UK because of this travel uncertainty.<\/p>\n
And even of those who did receive compensation for the travel issues they faced, 53% said this didn\u2019t make up for missing out on the precious holiday time lost.<\/p>\n
The IBS Software spokesman added: \u201cThis research really highlights the importance the travel industry needs to put on reducing the impact of delays and cancellations \u2013 especially the need to communicate clearly with passengers.<\/p>\n
\u201cThis will have longer term ramifications, with many considering alternative airlines and travel plans altogether. Airlines need to rebuild trust with their passengers, and it\u2019s clear better communication can go a long way to repairing this.<\/p>\n
\u201cAchieving this means managing flight disruption by giving airlines the insight they need to keep passengers informed \u2013 too often, the legacy IT systems many airlines use exacerbate delays.\u201d<\/p>\n