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A Canadian woman’s dog was not allowed to board a flight due to a little-known pet carrier issue.<\/p>\n
The incident, which took place on August 29, saw Julie Carbonneau stopped by an airline agent minutes prior to boarding the WestJet flight from Calgary to Montreal.<\/p>\n
The pet owner claimed she was reportedly told she was not allowed on the plane as Lucy, her 19-pound dog, couldn\u2019t stand up straight in the carrier.<\/p>\n
Julie recounted: \u201cI go to board and this person says: \u2018Oh, you can\u2019t get on the plane.\u2019 I said, \u2018What do you mean? What do you mean I can\u2019t get on the plane?\u2019\u201d<\/p>\n
The staff member pointed out how Lucy could not move freely inside the carrier, although Julie argued this had not been an issue before.<\/p>\n
\u201cShe was laying down in there quite comfortably,\u201d Julie added to Globalnews.ca. \u201cShe can lay down in there and lift her head and look. She was fine.\u201d<\/p>\n
READ MORE: <\/strong> Ryanair issues holiday warning for British tourists<\/strong><\/p>\n Julie explained Lucy had encountered no issues flying to Montreal back in June, also with WestJet.<\/p>\n She also explained she arrived at Montreal\u2019s airport three hours before her Calgary flight to ensure plenty of time just in case.<\/p>\n Julie claimed she had no problems checking in and that the original staff members even re-checked after Lucy had been denied.<\/p>\n She said: \u201cThe lady that allowed me to get on the plane grabbed my dog again, put her in the kennel and said: \u2018I don\u2019t see what\u2019s wrong with this.\u2019\u201d<\/p>\n But Julie was then advised she would need to get another pet carrier, adding that she had her daughter, who lived two-and-a-half hours away, buy her one.<\/p>\n Don’t miss… <\/strong> She gave her four pet carriers, but Julie worried would still be turned away.<\/p>\n However, the second carrier was given the green light by WestJet and the agent who had denied their boarding, whom Julie claimed didn\u2019t even see the new carrier.<\/p>\n Julie, her young son and Lucy, were then told to rebook another flight as they had missed their initial flight.<\/p>\n \u201cI\u2019m not getting on. There\u2019s no way I\u2019m getting on. I need to get a new carrier. I\u2019m going to have to rebook flights,\u201d she said. \u201cI said, \u2018Is WestJet going to do that? He said, \u2018nope.’ He said that\u2019s at your expense. We\u2019re not going to look after that and we\u2019re not responsible for that.\u201d<\/p>\n WestJet eventually decided to reverse course on Julie\u2019s payment for the next day\u2019s flight.<\/p>\n However, Julie is still demanding the airline to refund her for the 24-hour delay, along with her Montreal hotel room and other expenses.<\/p>\n We use your sign-up to provide content in ways you’ve consented to and to improve our understanding of you. This may include adverts from us and 3rd parties based on our understanding. You can unsubscribe at any time. More info<\/p>\n
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