{"id":11952,"date":"2023-11-18T19:58:54","date_gmt":"2023-11-18T19:58:54","guid":{"rendered":"https:\/\/comfort-hotel-paris-roissy.com\/?p=11952"},"modified":"2023-11-18T19:58:54","modified_gmt":"2023-11-18T19:58:54","slug":"booking-com-do-you-get-the-best-prices-and-is-it-safe","status":"publish","type":"post","link":"https:\/\/comfort-hotel-paris-roissy.com\/travel\/booking-com-do-you-get-the-best-prices-and-is-it-safe\/","title":{"rendered":"Booking.com: Do you get the best prices? And is it safe?"},"content":{"rendered":"
From humble beginnings as the idea of a Dutch university student in 1996, Booking.com has become the world\u2019s largest travel agent.<\/p>\n
With 21,600 employees, two million holiday properties on its books and an annual turnover of \u00a313.9 billion, it is now (very) big business. But is it in danger of becoming too big for its boots? And what are the pitfalls of using the provider?<\/p>\n
In the U.S., questions are beginning to be asked about the website, with authorities in Texas taking the unusual step of suing the company for \u2018deceptive trade practices\u2019, saying it doesn\u2019t mention extra costs such as local taxes and fees.<\/p>\n
<\/p>\n
Here’s our guide to avoiding the pitfalls with Booking.com and getting a good rate for your stay<\/p>\n
<\/p>\n
One user shares his Booking.com story<\/p>\n
\u2018Just over a month ago I used Booking.com for a short stay at the Britannia Hotel in Trondheim, Norway,\u2019 says Tony Smith from Manchester. \u2018Some 24 hours after making my booking I received a very authentic-looking email, purporting to be from the hotel via Booking.com requesting additional card verification.\u2019<\/p>\n
This email had the Booking.com number and details of Mr Smith\u2019s reservation. He then received a message from the hotel via Booking.com stating: \u2018Urgent. Do not click the link. This was a spam link. Disregard and delete.\u2019 He added: \u2018There is surely a matter of public concern here. Are Booking.com\u2019s information security systems up to scratch?\u2019<\/p>\n
In a statement, Booking.com said: \u2018While the security breach was not on Booking.com, we know that the accounts of some of our accommodation partners were affected and we have actively been supporting our partners, as well as any potentially impacted customers.<\/p>\n
\u2018If a customer does ever have any concerns about a payment message they receive then we encourage them to reach out to our customer service team who are available 24\/7.\u2019<\/p>\n
Booking.com operates differently in other countries and there is no suggestion the same thing is happening in the UK.<\/p>\n
Nevertheless, it has been plagued by mutterings of discontent from users here. Cyber security problems have been raised and there have been allegations of manipulative sales techniques, which have resulted in a European Commission ruling demanding better price clarity. Concerns have also been aired with the UK\u2019s Competition And Markets Authority about high prices due to hotels paying commissions to Booking.com. Here\u2019s our guide to avoiding the pitfalls and getting a good rate for your stay.<\/p>\n
BEWARE \u2018TOP PICKS\u2019<\/span><\/p>\n The first hotels listed, the \u2018top picks\u2019, are selected by Booking.com with commercial reasons in mind. Change the search criteria from \u2018recommended\u2019 to \u2018property rating (high to low)\u2019 and you will have a better idea of what are the best choices based on the body of customer reviews.<\/p>\n SUSPICIOUS REVIEWS<\/span><\/p>\n This is a problem across the internet. We found a hotel topping the recommendations in Menorca on Booking.com that was described as \u2018very good\u2019 in big typeface alongside its listing. Looking at the reviews, however, we only found the words used three times in identical reviews from three non-English-speaking countries. Each only said: \u2018Very good.\u2019<\/p>\n CHECK DIRECT PRICES<\/span><\/p>\n Looking up prices on Booking.com is convenient, but cross-check with the accommodation provider. Going direct can be cheaper and extras such as breakfasts, a bottle of wine or a discount in the spa could be included.<\/p>\n SHOP AROUND<\/span><\/p>\n Also try other search engines such as Hotels.com and Expedia.co.uk \u2014 prices are often lower. Independent travel comparison site Ratepunk.com has estimated Booking.com is the cheapest option in as few as 7 per cent of its searches.<\/p>\n DON\u2019T PANIC<\/span><\/p>\n When messages pop up saying \u2018only one left at this price\u2019 or \u201834 people have viewed this in the last hour\u2019: don\u2019t panic. It could be that these messages mean one room is available at that price at that moment, or 34 people are looking at the same hotel, but for different dates, rooms and reasons.<\/p>\n CHECK LOW RATINGS<\/span><\/p>\n It’s always worth a quick look at the worst reviews to see what problems some guests have had. They may not be completely representative, but they are unlikely to be made-up.<\/p>\n BE TECH SAVVY<\/span><\/p>\n Use another \u2018device\u2019 and you may find a better price, ie, if you find one rate on your laptop, take a look on your mobile phone. Usually, but not always, prices are lowest on mobile phone using the Booking.com app.<\/p>\n\n